FAQs
Professional Neurodiversity & Mental Health Screenings • The evidence you need to unlock the support you deserve
Professional Neurodiversity & Mental Health Screenings
The evidence you need to unlock the support you deserve

Combined Legal & Policies Hub

Introduction & Overview

Welcome to the legal and policies hub for neurodiversityassessmentonline.co.uk. This page contains all the essential terms, privacy information, and operational standards governing your use of our services and website.

  • Your Privacy

    Your privacy is very important to us. You can be confident that your personal information will be kept safe and secure and will only be used for the purpose it was given to us. We adhere to current data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003.

    The term ‘your work with us’ refers to any time you spend engaging with our services, including completing online neurodiversity and mental health screenings where communication may be entirely electronic without direct human contact, interacting through phone calls or video calls with a team member, or any other service provided by the company.

  • Data Controller

    Alison Barr, trading as neurodiversityassessmentonline.co.uk, is the ‘Data Controller’. This means Alison Barr is responsible for how your personal data is collected, stored, and protected.

  • Why We Process Your Information (Lawful Basis)

    The law requires us to have a ‘lawful basis’ for processing your data.

    • Contractual Necessity: While we are working together, or if you are enquiring about our services, we process your data to fulfil our contract with you.

    • Legitimate Interests: Once our work has ended, we hold your information under ‘legitimate interest’ to maintain clinical records and meet insurance requirements.

    • Special Category Data: Because we handle health information (mental health and neurodiversity), we process this under the basis of ‘provision of health treatment’ and the performance of a contract with a health professional.

  • Confidentiality and the ‘Circle of Care’

    Everything discussed or submitted through our digital and communication systems is confidential within our ‘circle of care’. This means your information may be accessed internally by the practitioner and their respective professional supervisor to ensure clinical quality and safety. Beyond this internal clinical team, your information is kept private unless a confidentiality breach is deemed necessary.

    • Limits to Confidentiality: Confidentiality will only be broken to facilitate a ‘Clinical Will’ in the event of death or incapacity; if someone is in danger of serious harm; where it is in the public interest; if required by a court of law; within professional supervision (client identity protected); when seeking advice from professional bodies, insurers, or legal advisors; when consulting with specialist organisations for safeguarding; or if you wish to raise a concern regarding professional conduct.

  • Data Retention (The 6-Year Rule)

    We only keep your information for as long as is necessary. Any non-essential personal data is securely destroyed upon the completion of our work together. However, in accordance with UK GDPR, Scots Law regarding prescription and limitation, and the requirements of professional indemnity insurance, we retain your clinical records for 6 years after our work has ended. After 6 years, these remaining clinical records are securely destroyed.

  • E-commerce and Screenings

    When you purchase a mental health and/or neurodiversity screening:

    • Financial Data: Payments are processed securely via third parties (such as Stripe or PayPal). The company does not store your credit or debit card details.

    • Consent: By purchasing a screening, you give explicit consent for us to process sensitive ‘special category’ data regarding your health.

    • Nature of Service: Screenings are clinical tools and do not constitute a formal medical diagnosis.

  • Your Rights

    Under the UK GDPR, you have the right to access a copy of your records, request rectification of inaccuracies, request deletion of your data (subject to legal or insurance retention rules), and request data portability. To exercise these rights, please contact [email protected] 

    You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

  • 1. Introduction

    Welcome to neurodiversityassessmentonline.co.uk (operated by Alison Barr, ‘we’, ‘us’, or ‘our’). These Terms and Conditions govern your use of our online mental health and/or neurodiversity screening tools, as well as any associated communications, consultations, or interactions conducted via email, phone calls, video calls, or online platforms (collectively referred to as ‘services’). All services provided on this website are strictly for ages 18+ only. By accessing or using our services, you confirm that you are at least 18 years of age and agree to be bound by these Terms. If you do not agree with any part of these Terms, or if you are under 18, you cannot use our services.

  • 2. Service Description

    Our screenings are online tools designed to provide preliminary assessments of potential wellbeing concerns for adults aged 18 and over. By completing these questionnaires or engaging with our team, you will be providing ‘special category’ data regarding your mental health and neurodiversity.

    • Informational Purpose: These screenings are based on self-reported information and are intended for informational purposes only. While they are conducted by a mental health professional, they are not a substitute for a comprehensive professional medical or psychological evaluation or diagnosis.

    • Clinical Review: The information you submit is collected solely to allow a mental health professional to conduct a clinical review and provide you with accurate feedback. The results of these screenings cannot be used as the sole basis for medical or psychological treatment or decisions.

    • Data Security: These forms and communications are hosted on secure, encrypted platforms designed to protect sensitive health information. Our website uses SSL (Secure Sockets Layer) encryption to ensure that the information you submit is encrypted while in transit.

    • Recommendations: We strongly advise that you consult with a qualified healthcare or mental health professional for a comprehensive evaluation and diagnosis if you have concerns about your wellbeing.

  • 3. User Responsibilities

    • Age Restriction: You confirm that you are aged 18 or over.

    • Accuracy of Information: You agree to provide accurate and complete information during the screening and communication process to ensure the integrity of the clinical tool.

    • Orders for Others: If you are proceeding with an order on behalf of another adult, you acknowledge that you have secured their explicit consent for the collection and processing of their personal data. This includes their full name, home address, email address, and date of birth. You must ensure the details entered are those of the adult being screened, not your own. The resulting information is confidential to that person and will be handled in compliance with UK and Scottish data protection legislation. You must gain explicit permission from the person being screened to view their results.

  • 4. Payment and Refunds

    • Pricing: The prices of the screenings, which include all applicable taxes, are clearly displayed on our website and are payable through our secure online checkout.

    • Refunds and Digital Services: By placing your order, you are making an express request for the digital service to begin immediately. You acknowledge that once the assessment links have been dispatched to your email address, your 14 day cooling-off period ends and the service cannot be refunded.

  • 5. Intellectual Property

    All content on our website, including the screening tools, questionnaires, and reports, is protected by copyright and other intellectual property laws. You agree not to reproduce, distribute, or modify any of our content without our express written permission.

  • 6. Disclaimer of Liability

    • No Diagnostic Substitute: These screenings are clinical tools and do not constitute a formal medical diagnosis.

    • Accuracy of Results: As the screenings rely on self-reported data, we do not guarantee the absolute accuracy or reliability of the results.

    • Limitation of Liability: To the fullest extent permitted by law, we cannot be held liable for any direct, indirect, or consequential damages arising from your use of the screenings or services.

    • Technological Issues: We are not responsible for technological failures, email delivery issues outside of our direct control, phone or video connection drops, or any issues that disrupt your access to the service. The service is provided ‘as is’ without warranty of any kind.

  • 7. Privacy

    Your privacy is important to us. Please review the Privacy Policy section above, which explains how we collect, use, and protect your personal information in accordance with UK GDPR and Scots Law.

  • 8. Termination

    We reserve the right to terminate your access to the screenings and services in the event of a material breach of these Terms. Examples of material breaches include sharing assessment links with unauthorised people, attempting to manipulate the screening results, or misrepresenting your age.

  • 9. Modifications

    We may modify these Terms at any time. We will notify you of any changes by posting the updated Terms on our website. Your continued use of the screenings and services after any changes constitutes your acceptance of the new Terms.

  • 10. Governing Law

    These Terms shall be governed by and construed in accordance with Scots Law. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the Scottish courts.

  • Acceptable Use & Access

    By accessing neurodiversityassessmentonline.co.uk, you agree to use the site only for lawful purposes, confirm you are aged 18 or over, and agree to use the site in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the website. We may terminate or suspend your access if we reasonably consider that you have breached these terms or if necessary for security purposes.

  • Intellectual Property & Trademarks

    All content, branding, text, graphics, software, and written materials on neurodiversityassessmentonline.co.uk are owned by or licensed to us and can’t be reproduced, distributed, or modified without explicit written permission. All brand names, logos, and trade marks remain our property.

  • Services, Modifications & External Linking

    We reserve the right to modify, vary, or withdraw services or website specifications at any time without notice. We are not responsible for the content or privacy practices of any external third party websites linked from our site.

  • Disclaimers (General, Professional, and Testimonials)

    Information on this site is provided in good faith for general informational purposes only and does not constitute medical or healthcare advice. Testimonials reflect real personal experiences whose results may vary, and they do not constitute medical guarantees or claims to cure or treat any condition.

  • Technical Liability & Viruses

    We take reasonable security measures, but we cannot guarantee that the site will be free from defects or viruses. You are responsible for taking necessary precautions such as installing anti-virus software, and we are not liable for any data loss or hardware damage arising from use of the site.

    • Scope and Purpose

      This policy outlines the security measures implemented by neurodiversityassessmentonline.co.uk to protect administrative systems, client information, and WooCommerce customer data.

    • Access Control

      Administrative access to the backend of neurodiversityassessmentonline.co.uk is restricted exclusively to authorised personnel. To safeguard these accounts, logins are protected using long and complex passwords managed securely through a password manager, alongside two-factor authentication.

    • Software Maintenance and Protection

      All software powering neurodiversityassessmentonline.co.uk, including the WordPress core, WooCommerce, and active plugins such as All-In-One Security, is regularly updated to patch potential vulnerabilities and maintain a secure operating environment.

    • Payment and Transaction Security

      Financial transactions processed through neurodiversityassessmentonline.co.uk are handled securely via compliant payment gateways like Stripe and PayPal. Full payment card details are never stored on local servers.

    • Data Backups

      Regular data backups are maintained via UpdraftPlus to ensure the reliable recovery of information in the event of any technical issue.

    • Cookie Policy and Transparency

      The management of cookies and visitor consent on neurodiversityassessmentonline.co.uk is handled in accordance with privacy regulations using the Complianz plugin, with full details available via our dedicated cookie policy.